At TheRealLuxury we want to ensure the services offered on our website and apps are simple to use. Our goal is to provide a unique shopping experience with easy-to-navigate platform and a user-friendly mobile app that will allow you to shop or sell on-the-go.
ENJOY THE SIMPLICITY OF THE REAL LUXURY EXPERIENCE
How To Shop
Bring new or pre-owned luxury fashion to your doorstep with shopping pieces from luxury brands, boutiques and authenticated sellers around the globe. Our team of in-house experts is dedicated to offer you the finest selection of luxurious items from more than 150 international luxury brands, weekly new arrivals, the most beautiful pre-owned timeless icons or vintage treasures and exclusive designer collaborations that you won't find anywhere else.
How to find products you are interested in?
Decide between two options: browse our selection using the drop-down navigation menus at the top of the page, where you can find links to products, designers and departments or use the search box at the top right if you already know what you are looking for.
How to order & pay?
When you find an item you desire to purchase, simply select your size using a size guide, select the quantity, then click 'Add to bag'. You can continue shopping or proceed to checkout with creating TheRealLuxury user account.
We ship worldwide via DHL. After choosing your shipping preference, proceed to payment and select your payment method. We accept all major credit and debit cards, as well as PayPal and Crypto.
Once you have placed your order and we ship the item, you will receive an email confirmation. You can check or track the status of your order in 'My purchases' section of your TheRealLuxury user account.
WE GUARANTEE YOU THE AUTHENTICITY OF THE PRODUCTS, FAST AND RELIABLE DELIVERY, FREE RETURNS AND EXCEPTIONAL CUSTOMER SERVICE!
How To Sell
Update your style or fund your next purchase while also extending the lifecycle of your new or pre-loved items and reducing their carbon footprint. Resell your bags, shoes, clothes or accessories following just three simple steps.
Download the app
Scan a QR code with your mobile device with android or iOS operating system and download TheRealLuxury app. Create your TheRealLuxury user account and choose what you would like to consign:
- Women's Fashion &Accessories
- Men's Fashion & Accessories
- Kid's Fashion & Accessories
- Fine jewelery
List the item
Use the easy listing form, choose the relevant designer from our designer's list, describe your item and upload its images. You don't need to worry about the perfect lightning or the background: our curation team will help you optimize the visibility of your product. T&C apply.*
Sell the item and receive the payment
After your item is sold, you will be requested to ship it to us for free. Our team of in-house experts will check its authenticity and send it to the buyer. Once the item is shipped, the payment is processed. T&C apply.*
- Authenticity of the products guaranteed
- Fast and reliable delivery within 5 business days
- Free returns within 30 days
- Exceptional customer service available 24 hours a day, 6 days a week in 5 different languages
*According to TheRealLuxury's T&C the seller is obligated to store the product with the value of EUR 500 or more in the TheRealLuxury warehouse. Our highly educated team of in-house experts verifies the authenticity of the product and marks the item with a chip that confirms that the product has been inspected by TheRealLuxury. Once the authenticity of the product is confirmed, the item is listed in TheRealLuxury online platform.